Food and Nutrition
With an enviable choice of dining venues including our beautifully furnished dining rooms, terraces, cafés and the courtyard garden, Residents can experience an intimate dining experience with family or close friends, a more social experience in our main dining rooms, the privacy of dining in their own bedroom including the ever-popular treat of breakfast in bed or alfresco dining on a sunny day.

Our popular seasonal menus air on the side of Great British Classics with many local recipes featured throughout, but of course we cater for all tastes and there’s always a choice available at all mealtimes. A hearty cooked breakfast is always a popular choice to start the day but there are a wide range of options for those with a smaller appetite.

Heart of the Community
We’re fortunate to be located close to the heart of the community enabling Residents to stay connected with their friends and take advantage of a wide range of local amenities. Aside from this, we promote a varied wellbeing programme featuring a wide range of hobby pursuits and leisure-based activities so that Residents can maintain a sense of fulfilment and fun.

Wellbeing
Sometimes Residents really enjoy getting involved in the day to-day running of the home; whether it’s helping in the garden, laying up the dining room table, arranging some flowers, delivering Residents’ post, helping in the café or even helping to organise an event of some entertainment in the home.

Some Residents prefer to take part in organised group activities which might include a little light exercise, a cookery session, arts and crafts, indoor planting and some enjoy indulging themselves in hair and beauty treatments. Some Residents may prefer to live their lives more privately and independent of others; the idea of the wellbeing programme is to help Residents achieve whatever it is that gives them their own personal sense of wellbeing.

Our family of care homes aim to deliver the kindest possible care and enhance the quality of life of Residents who choose to live with us.

Within each of our care homes the Care Home Manager leads a team of care and support Colleagues with skills and experience relevant to their respective discipline.

The number of Colleagues allocated to the respective roles in each of our care homes depends of the number of Residents living in the home, their respective needs which are identified through a pre-admission assessment and ongoing needs as outlined within the care plans which are reviewed regularly to ensure that they are up to date and relevant.

The Care Home Manager
Our Care Home Managers are carefully selected based on their experience and expertise in delivering quality care and lifestyle services and their values and commitment in leading a team to deliver the kindest possible care.  Care Home Managers are supported by a number of Colleagues with specific expertise and training in their chosen field as outlined below.

Our Care Home Manager can be identified by the following uniforms
Charcoal Suit, White Shirt, Purple Scarf or Tie

Head of Care and Unit Managers
In our larger Care Homes the Care Home Manager is support by a Unit Manager or Head of Care; the type of person in this role will have significant experience and expertise in leading nursing and care teams.

Nursing Care
In each of our Nursing Care Homes we employ registered nurses to deliver professional nursing care to Residents with complex nursing needs.

Our Nurses can be identified by the following uniforms
Royal Box Blue and Orange Trim Tunic and Black Trousers

Nursing Assistants
In response to the nursing shortage in the United Kingdom, HC-One has developed a team of highly skilled and qualified Nursing Assistants; our Nursing Assistants have all attended rigorous training and professional development so that they can support the nursing teams within our nursing care homes.

Care Assistants
Our team of Care Assistants and Senior Care Assistants receive significant training and development in delivering the kindest possible personal care to Residents living with both general care and memory care needs. Their comprehensive learning and development programme enables them to explore a number of ongoing development opportunities so that they enjoy a long and rewarding career within our care homes.

Our Care Assistants can be identified by the following uniforms
Convoy Grey and Orange Trim Tunic and Black Trousers

Care Home Administrator
An all-encompassing role; Administrators work tirelessly in our care homes to provide that all important friendly welcome and to support the Care Home Manager, Residents, Relatives and Colleagues with a wide range of duties essential to our operation; alongside our Care Home Manager our Care Home Administrators are a fountain of knowledge to everything that is going on in the home.

Our Care Home Administrator can be identified by the following uniforms
Charcoal Suit, White Shirt, Purple Scarf or Tie

Wellbeing Coordinators
Wellbeing Coordinators work closely with our professional nursing and care teams to deliver meaningful lifestyles and a sense of wellbeing to Residents. Throughout the week wellbeing coordinators plan a range of activities that help Residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Our Wellbeing Coordinators can be identified by the following uniforms
Good Life Shirt or Polo shirt and Black Trousers

Hospitality Services

Catering
Food and nutrition represent an important part of a Residents care; lead by our Chef or Head Cook our catering teams ensure we deliver balanced and nutritious meals to meet the needs of elderly people. All meals are cooked on site in our own commercial standard kitchens.

Our Head Chef or Head Cook can be identified by the following uniforms
White Chefs Tunic, Checked Trousers, White Apron, White Shoes, White Jacket, White Hat

Housekeepers
Our housekeeping teams take great pride in overseeing the essential housekeeping duties that make the “house a home”. Care homes are very busy places and with all the comings and goings our housekeepers work tirelessly with laundry, cleaning and the general interior presentation of the care home.

Our Housekeepers can be identified by the following uniforms
Grey White Stripped and Orange Trim Tunic, Black Trousers

Site Maintenance Officers
Site Maintenance Officers are responsible for keeping our care homes safe and well maintained so that Residents can enjoy a home from home experience. Their role extends to maintaining the interior and outside space that Residents enjoy; we separately employ regular contractors who maintain lawns and borders.

Our Site Maintenance Officers can be identified by the following uniforms
Grey Polo Shirt, Grey Fleece, Black Trousers and when safety clothing is necessitated they have additional High Visibility Jackets, Waistcoat and Trousers

For further information on Colleagues working in your care home, please speak to the Care Home Manager.