Suzanne Durrant, Wellbeing Coordinator at HC-One's Highclere Care Home in Milton Keynes, Buckinghamshire, has received a prestigious Kindness in Care Award from Healthwatch following their recent inspection of the home on March 19.
The recognition came after residents shared overwhelmingly positive feedback about Suzanne’s exceptional dedication to enriching their lives through meaningful activities.
During the inspection, residents were effusive in their praise for Suzanne and the extraordinary lengths she goes to in supporting them that inspectors insisted she be formally recognised for her outstanding contribution to resident care.
This special acknowledgement highlights the powerful impact of compassionate, person-centred support in improving the quality of life for care home residents.
Suzanne, who has worked at Highclere for over 20 years, was deeply moved by the recognition from inspectors. She expressed:
“Family means everything to me. That’s why I work in a nursing home—these residents are my family, and they mean everything.”
The Kindness in Care Award not only celebrates Suzanne’s commitment but also underscores the vital role that dedicated team members play in enhancing resident wellbeing, and the importance of meaningful, personalised activities within care settings.
For more information about Highclere Care Home and its community initiatives, please visit Highclere - Care home in Milton Keynes, Buckinghamshire | HC One or contact 0333 321 4690/email [email protected].
Highclere is a purpose-built luxury residential, residential dementia and nursing care home operated by HC-One. With 39 ensuite bedrooms, Highclere provides person-centred care and varied activities programme.