HC-One’s Averill House care home in Newton Heath, Manchester is celebrating its glowing report from the Care Quality Commission (CQC).
The team at Averill House was delighted to achieve an impressive CQC report that rated the home as ‘Good’ in all areas, demonstrating that the home is providing high standards of care for Residents and is Safe, Effective, Caring, Responsible and Well-Led.
The inspectors were full of praise for colleagues of Averill House, highlighting the kind ways in which they provide care for Residents in the home. The sentiment was echoed by Residents, who made remarks such as “the staff are brilliant, if they can look after a grumpy old man like me, they must be well-trained” and “everyone is nice, we are all friends.”
Inspectors were particularly impressed by the innovative activities put in place to help enhance Residents’ lives, such as the home’s vast wellbeing programme, which included visits from therapeutic animals, pampering sessions and flower arranging.
Roisin Doyle, Home Manager at Averill House, said: “We are delighted with our CQC outcome, which is a testament to the hard work and kind care that each and every member of our team puts in, day in day out.”
Liz Whyte, Managing Director at HC-One, said: “This rating is fantastic news. I would like to thank the whole team for their commitment and hard work, and congratulate them on such a glowing report.
“At HC-One, we are dedicated to achieving our aim of being the care provider of choice for those looking for the kindest care and support.”