HC-One’s Clarendon Hall care home in Humberston, Grimsby, is celebrating having received a glowing report from the Care Quality Commission (CQC).
The team at Clarendon Hall was delighted to receive an impressive report that rated the home as good overall, with an outstanding rating in the responsive element of the report.
The service, which was described as ‘exceptional at promoting people’s wellbeing and quality of life’, was also found to be safe, effective, caring and well-led.
The inspectors were full of praise for staff at Clarendon Hall, highlighting the kind ways in which they provide care for people living at the home. This sentiment was echoed by Residents, who made remarks such as: “Our lives here are so much brighter because of all the things we do and new activities we try.”
One Relative added: “The Residents love the staff. You see some of their faces light up when the staff come in the room.”
The report reflected the variety of stimulating activities available to Residents at the home, which included inviting the local community to a talent show and pantomime. Residents had also been involved in designing the home’s new sensory garden, as they made a beautiful remembrance tree for past Residents and hand painted stones to place around the wishing well.
Nicola Walker, Home Manager at Clarendon Hall, said: “At HC-One, we work hard to promote physical and emotional wellbeing of those living in our home, so it was amazing to receive an outstanding rating for the responsiveness of our home.
“Each and every member of the team at Clarendon Hall works hard to provide the kindest possible care to our Residents, so we were delighted to receive such a fantastic report from the CQC.”
Liz Whyte, Managing Director at HC-One, said: “Clarendon Hall’s CQC rating is fantastic news. I would like to thank the whole team for their commitment and hard work and congratulate them on such an impressive report.
“At HC-One, we are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best, most professional, and kindest care staff.”
HC-One aims to be the first-choice care provider in each of its communities for Residents looking for the very best care and support, and the employer of choice for the best, most professional, and kindest care staff, with sector leading career progression opportunities.
HC-One consistently invests in staff and is currently celebrating achieving a 9.6/10 average rating on the sector’s leading care home comparison website carehome.co.uk. This high rating puts HC-One homes into the very best company in the care home sector.