HC-One’s County Homes care home in Wirral, Merseyside is celebrating having received a glowing report from the Care Quality Commission (CQC).
The team at County Homes were delighted to have received an impressive CQC report that rated the home as ‘Good’ in all areas, demonstrating that the home is providing high standards of care for Residents, demonstrating that the home is Safe, Effective, Caring, Responsible, and Well-Led.
The inspectors were full of praise for colleagues County Homes, highlighting the kind ways in which they provide care for Residents at the home. This sentiment was echoed by Relatives of the Residents stating in the report: ‘All the staff we saw had a caring and respectful attitude and treated people with kindness and compassion. Visitors told us "The staff make this home. My [relative] settled in well due to them. They are also so supportive of the family. It's always calm, I have never heard any shouting."; "They're very caring and patient. They don't put a show on."; "The care is absolutely brilliant. I can't fault them and I've been coming here for 12 months " and "The staff are marvellous, they genuinely seem to care. Everything is dealt with in a calm and professional way."’
County Homes achievements reflect HC-One’s commitment to being the care provider of choice across its family of homes for individuals looking for the kindest care and support. This is also demonstrated by HC-One achieving a 9.5/10 average rating on carehome.co.uk, the sector’s leading care home comparison website, with County Homes itself achieving a 9.5/10 rating. The high rating shows that HC-One is one of the best companies in the care home sector as rated by service users. HC-One currently also has the highest compliance rating of all independent residential care home providers.
HC-One County Homes Care Home Manager, Deborah Jamieson said:
“We are delighted with this report which is a testament to the hard work and kind care that each and every member of the team puts in, day in day out.”
HC-One Managing Director, Ruth Yates said:
“This rating is great news. I would like to thank the whole team for their commitment and hard work and congratulate them on such an impressive report.
“We are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best, most professional, and kindest care staff.”