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Each person living in our care homes will be given a weekly care home fee before they move in with us, which is based on various factors including the care home they choose, the level of care and support an individual requires, and the type of bedroom and facilities they would like.
How are care fees determined?
When you are first looking for a care home, we will give you an idea of our average weekly fee rate to help you understand the costs of living in that care home, before a definitive cost is calculated following an assessment of needs.
A pre-admission assessment will then be carried out by a member of our professional nursing or care team, which will help us ensure we can meet your needs before you move into our home. It will also assess what type of care you need, or whether any additional support will be needed before your weekly care home fees are calculated.
When you move into our home, you will be given a Residency Agreement that will include all fees and information regarding your care. You can also speak to your care home team at any time to discuss the care of your relative or talk through their care plan.
What is included in your care home fees?
- High-quality care available 24/7, as outlined in your care plan.
- A choice of meals, plus snacks and drinks available throughout the day. We also cater for special dietary requirements by arrangement.
- Full access to all communal areas and facilities in the home.
- Activity programmes and events led by our wellbeing team.
- Laundry service and supply of bed linen and towels .
- Liaison with your GP, social worker, district nurse, dentist, chiropodist and other professionals.
- Utility services including Wi-Fi, heating, hot water and lighting.
- Maintenance of the furnishings and grounds of the home.
Top up care fees
Top up care fees are when you pay an extra contribution to your relative’s care. This is known as a third party top up fee, and is usually applied to make up the cost difference if you choose a care home or bedroom upgrade that costs more than your council will pay.
What happens if there is a change in circumstances?
If your care needs change, our dedicated team is here to support you every step of the way. We’ll do our best to assist with applications to your local Integrated Care Board (ICB) or Local Authority for additional funding where appropriate. However, it's important that you or your family member initiate and follow up on these conversations with the ICB or Local Authority.
Should there be any changes proposed to a person's funding status, whether through Continuing Healthcare or Local Authority funding, please inform the Home Manager as soon as possible. This ensures everyone is aware of the situation and that the correct funding is in place.
If your assets fall below your national threshold after paying your care fees over time, your Local Authority will usually contribute towards your care. Please let the Home Manager know as soon as possible if you believe yours or your relative’s assets are moving towards the threshold so we can provide our support and guidance in applying for Local Authority funding.
How can I pay my care fees?
We offer a variety of methods for self-funded residents and families to pay for their care fees, including: direct debit, bank transfer, cheque, or by phone. Our team will explain the options available to you before you move in to ensure any payments are made in an easy and timely manner.
Please note: we do not offer financial advice, but provide guidance and information from specialist services and governing bodies.
For further support, please contact our friendly Careline team on 0333 999 8699.
Alternatively, use our helpful search tool to find the care home you would like to contact.