HC-One’s Bankhouse Home in Hambleton, Lancashire is celebrating having received a glowing report from the Care Quality Commission (CQC).
The team at Bankhouse were delighted to have received an impressive CQC report that rated the home as ‘Good’ in all areas, demonstrating that the home is providing high standards of care for Residents, demonstrating that the home is Safe, Effective, Caring, Responsible, and Well-Led.
The inspectors were full of praise for Colleagues at Bankhouse, highlighting the kind ways in which they provide care for Residents at the home.
Inspectors commented on the programme of activities held in the home, used to enhance the wellbeing of Residents, as well as the reminiscence room that had been added into the home which consists of a variety of objects in an atmosphere which may stimulate Residents living with dementia.
Relatives made comments about how staff had a ‘warm, caring and kind attitude’ with a greeting card from a Relative also thanking the home for ‘all the love, care and compassion’ they had given the Resident who lived in the home.
Bankhouse’s achievements reflect HC-One’s commitment to being the care provider of choice across its family of homes for individuals looking for the kindest care and support.
This is also demonstrated by HC-One achieving a 9.6/10 average rating on carehome.co.uk, the sector’s leading care home comparison website. The high rating shows that HC-One is one of the best companies in the care home sector as rated by service users. HC-One currently also has the highest compliance rating of all independent residential care home providers.
HC-One Bankhouse Care Home Manager, Janet Barnes said:
“We are extremely pleased with the outcome and I am very proud that each member of our team displays such kind care and hard work each day.”